Refund Policy

This Refund Policy applies to purchases made through Summit Vans Pty Ltd and our online store.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

We aim to supply high-quality products that are fit for purpose and match the description provided on our website.

If you believe you have received a faulty, damaged or incorrect product, please contact us as soon as possible at:

parts@summitvans.com.au

Please include:

• your order number;

• a description of the issue;

• photos or videos showing the fault, damage or incorrect item; and

• photos of the packaging, where relevant.

We may ask for further information to assess the issue. In some cases, the product may need to be returned to us, the manufacturer or the supplier for inspection.

If the product is confirmed to have a fault or issue covered under the Australian Consumer Law, we will provide an appropriate remedy. Depending on the circumstances and whether the issue is minor or major, this may include a repair, replacement, refund or other remedy required by law.

If the product is found not to be faulty, or the issue has been caused by misuse, incorrect installation, normal wear and tear, damage after delivery, unauthorised modification, neglect, use outside the manufacturer’s instructions, or use for an incorrect vehicle application, we may not be able to offer a refund, repair or replacement.

Change-of-Mind Returns

We do not offer refunds for change of mind on vans, fitouts, made-to-order products, special-order products, pre-order items or products specifically sourced for a customer.

For standard stocked parts and accessories, we may accept change-of-mind returns at our discretion, provided that:

• the return is requested within 7 days of delivery;

• the product is unused, uninstalled and in its original condition;

• the product is in its original packaging;

• all parts, accessories, instructions and hardware are included; and

• the product is not a special-order, custom, clearance, electrical, opened, installed or damaged item.

Approved change-of-mind returns will be subject to a 15% restocking fee.

The restocking fee may also apply to an order that has been placed but not yet shipped where the product has already been allocated, ordered from a supplier, prepared, packed or otherwise processed.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

We are not required to provide a refund or replacement where a customer has changed their mind, chosen the wrong product, found the item cheaper elsewhere, failed to check vehicle compatibility or no longer wants the product.

This does not affect any rights or remedies available under the Australian Consumer Law.

Build Deposits

To secure a Summit Vans build position, customers may be required to pay a build deposit.

The build deposit is non-refundable, except where a refund is required under the Australian Consumer Law.

The build deposit secures the customer’s place in our production schedule and allows us to commence administration, planning, quoting, design preparation, supplier coordination, project setup and other pre-build work.

If you cancel your build, delay your build outside an agreed timeframe, fail to proceed, or choose not to continue after paying the build deposit, the build deposit will be retained by Summit Vans.

Payment of the build deposit does not remove or limit any rights or remedies you may have under the Australian Consumer Law.

Custom Fitouts, Vehicle Builds and Installation Work

Due to the custom nature of campervan fitouts, vehicle modifications, installation work and made-to-order builds, deposits, progress payments and payments for completed work are generally non-refundable for change of mind, except where a refund is required under the Australian Consumer Law.

Where a fitout, installation or service has commenced, any refund or cancellation request will be assessed having regard to:

• work already completed;

• parts and materials ordered or allocated;

• labour incurred;

• supplier commitments;

• design and engineering work;

• administration costs; and

• any other reasonable costs already incurred by us.

This does not limit any rights or remedies available under the Australian Consumer Law.

Special Orders, Pre-Orders and Supplier-Ordered Items

Some products are ordered specifically for a customer or sourced from local or international suppliers after an order is placed.

Unless required by the Australian Consumer Law, we do not offer change-of-mind refunds for:

• special-order items;

• pre-order items;

• custom-manufactured parts;

• products ordered specifically for a particular vehicle;

• products sourced from a supplier specifically for an order;

• discontinued items; or

• clearance items.

Vehicle Modifications, Engineering and Legal Compliance

Vehicle modification, registration and engineering requirements vary between Australian states and territories and may also vary depending on the vehicle model, vehicle category, registration status, intended use and combination of modifications fitted.

Some products sold by Summit Vans may alter or affect a vehicle’s suspension, ride height, weight, dimensions, seating, body, chassis, electrical system, lighting, wheels, tyres, load capacity, GVM, handling, braking, emissions, safety systems or other regulated components.

Before purchasing, installing or using any product, the customer is responsible for:

• confirming that the product is suitable for the specific vehicle and intended application;

• checking all applicable Commonwealth, state and territory laws, regulations, vehicle standards, registration requirements and road rules;

• determining whether the modification requires engineering assessment, certification, inspection, approval, modification plates or notification to a registration authority;

• consulting an appropriately qualified engineer, licensed vehicle certifier, approved examiner or registration authority where required;

• ensuring the modification does not make the vehicle unroadworthy, unsafe or unlawful to register or operate;

• checking whether the modification affects the vehicle manufacturer’s warranty, insurance cover, finance agreement, registration category, payload or towing capacity; and

• obtaining all necessary approvals before the product is installed or the modified vehicle is used.

A product being advertised as compatible with a particular vehicle means that it is designed or intended to physically fit the nominated vehicle application. It does not, by itself, represent or guarantee that the product or modification is legal, roadworthy, approved or able to be certified in every Australian jurisdiction or for every vehicle configuration.

Any general product information, installation guidance, compatibility information or technical assistance provided by Summit Vans is not legal advice, engineering certification or approval from a registration authority.

Unless Summit Vans has expressly agreed in writing to arrange a specific certification or approval as part of the sale or installation, the customer remains responsible for confirming and obtaining all required engineering, certification, registration and legal approvals.

To the extent permitted by law, Summit Vans is not responsible for a customer’s failure to check or comply with applicable vehicle modification, engineering, certification, registration, insurance or road-use requirements.

A refund will not ordinarily be provided merely because:

• a customer later discovers that engineering or certification is required;

• approval is unavailable for the customer’s particular vehicle or jurisdiction;

• the customer does not wish to pay engineering, inspection or certification costs;

• the modification affects registration, insurance or manufacturer warranty;

• the product cannot lawfully be used for the customer’s intended application; or

• a registration authority, engineer, insurer or other third party does not approve the modification,

where the product is otherwise correctly supplied, matches its description and is not faulty.

This section does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law, including where a customer has expressly disclosed a particular purpose and reasonably relied on advice provided by Summit Vans regarding suitability for that purpose.

Products Installed by the Customer or a Third Party

Some products require specialised knowledge, correct installation, vehicle-specific setup, adjustment, calibration, testing or engineering assessment.

Unless expressly stated otherwise, installation should be carried out by a suitably qualified and experienced installer.

The customer and installer are responsible for:

• inspecting the product before installation;

• reading and following all supplied instructions;

• confirming vehicle and product compatibility;

• using the correct tools, hardware and installation procedures;

• complying with applicable torque specifications and maintenance requirements;

• checking for interference with other vehicle components;

• completing any required calibration, alignment, testing or adjustment;

• obtaining any necessary engineering or regulatory approval; and

• checking that the vehicle is safe and roadworthy before use.

If a product appears damaged, incorrect or unsuitable, installation must stop and Summit Vans must be contacted before the product is modified, installed or used.

To the extent permitted by law, Summit Vans is not responsible for faults, damage, additional labour costs, removal costs, reinstallation costs, engineering costs or performance issues caused by:

• incorrect installation;

• installation by an unqualified or inexperienced person;

• failure to follow installation instructions;

• incorrect vehicle application;

• failure to check compatibility before purchase or installation;

• unauthorised modification of the product;

• use outside the manufacturer’s instructions;

• failure to obtain required engineering or regulatory approval; or

• continued use after a fault or installation issue becomes apparent.

Where a customer or third party installs a product before confirming that it is correct, compatible and undamaged, the product may no longer qualify for a change-of-mind return.

Nothing in this section excludes any liability that cannot lawfully be excluded under the Australian Consumer Law.

Please contact us before ordering or installation if you are unsure whether a product is suitable for your vehicle.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs and for ensuring the product is safely and securely packaged.

For faulty, damaged or incorrect products, we will assess the issue and advise the appropriate return process. Where a product is confirmed to have a fault covered by the Australian Consumer Law, we will cover reasonable return shipping costs where required.

Products must be packaged carefully for return. To the extent permitted by law, we are not responsible for damage that occurs during return freight because of inadequate packaging.

Refund Processing

Where a refund is approved, it will generally be processed back to the original payment method.

Please allow a reasonable period for the refund to be processed by your bank, card provider or payment platform.

Original shipping fees, transaction fees and handling costs may not be refundable for change-of-mind returns.

How to Request a Return

To request a return, please contact:

parts@summitvans.com.au

Please include your order number and all relevant details so that we can assess the request.

Do not return a product before receiving return approval from Summit Vans. Products returned without prior approval may not be accepted.