Refund Policy

This Refund Policy applies to purchases made through Summit Vans Pty Ltd and our online store.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Faulty, Damaged or Incorrect Products

We aim to supply high-quality products that are fit for purpose and match the description provided on our website.

If you believe you have received a faulty, damaged or incorrect product, please contact us as soon as possible at:

sales@summitvans.com.au

Please include:

• your order number;

• a description of the issue;

• photos or videos showing the fault, damage or incorrect item;

• photos of the packaging, where relevant.

We may ask for further information to assess the issue. In some cases, the product may need to be returned to us, the manufacturer or supplier for inspection.

If the product is confirmed to have a fault or issue covered under Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement, store credit or refund, depending on the circumstances and whether the issue is minor or major.

If the product is found not to be faulty, or the issue has been caused by misuse, incorrect installation, normal wear and tear, damage after delivery, modification, neglect, use outside the manufacturer’s instructions, or use for an incorrect vehicle application, we may not be able to offer a refund, repair or replacement.

Change of Mind Returns

We do not offer refunds for change of mind on vans, fitouts, made-to-order products, special-order products, pre-order items, or products specifically sourced for a customer.

For standard stocked parts and accessories, we may accept change-of-mind returns at our discretion, provided that:

• the return is requested within 7 days of delivery;

• the product is unused, uninstalled and in original condition;

• the product is in its original packaging;

• all parts, accessories, instructions and hardware are included;

• the product is not a special-order, custom, clearance, electrical, opened, installed or damaged item.

Approved change-of-mind returns will be subject to a 15% restocking fee. This includes orders that have been placed but not yet shipped, where the product has already been allocated, ordered from a supplier, or processed.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

We are not required to provide a refund or replacement where a customer has simply changed their mind, chosen the wrong product, found the item cheaper elsewhere, or no longer wants the product. This does not affect any rights you may have under Australian Consumer Law.

Build Deposits

To secure a Summit Vans build position, customers may be required to pay a build deposit.

This build deposit is non-refundable, except where a refund is required under Australian Consumer Law.

The build deposit secures your place in our production schedule and allows us to commence administration, planning, quoting, design preparation, supplier coordination, project setup and other pre-build work.

If you cancel your build, delay your build outside an agreed timeframe, fail to proceed, or choose not to continue after paying the build deposit, the build deposit will be retained by Summit Vans.

Payment of the build deposit does not remove or limit any rights you may have under Australian Consumer Law.

Custom Fitouts, Vehicle Builds and Installation Work

Due to the custom nature of campervan fitouts, vehicle modifications, installation work and made-to-order builds, deposits, progress payments and completed work are generally non-refundable for change of mind, except where a refund is required under Australian Consumer Law.

Where a fitout, installation or service has commenced, any refund or cancellation request will be assessed based on the work completed, parts ordered, labour incurred, supplier commitments, administration costs and any other costs already incurred by us.

This does not limit your rights under Australian Consumer Law.

Special Orders, Pre-Orders and Supplier-Ordered Items

Some products are ordered specifically for a customer or are sourced from local or international suppliers after an order is placed.

Unless required by Australian Consumer Law, we do not offer refunds for change of mind on:

• special-order items;

• pre-order items;

• custom-manufactured parts;

• products ordered specifically for your vehicle;

• products sourced from a supplier specifically for your order;

• discontinued or clearance items.

Return Shipping

For approved change-of-mind returns, the customer is responsible for return shipping costs and for ensuring the product is safely packaged.

For faulty, damaged or incorrect products, we will assess the issue and advise the appropriate return process. Where a product is confirmed to have a fault covered by Australian Consumer Law, we will cover reasonable return shipping costs where required.

Products must be packaged carefully for return. We are not responsible for damage that occurs during return freight due to poor packaging.

Refund Processing

Where a refund is approved, it will generally be processed back to the original payment method.

Please allow a reasonable period for the refund to be processed by your bank, card provider or payment platform.

Shipping fees, transaction fees and handling costs may not be refundable for change-of-mind returns.

Products Installed by the Customer or a Third Party

Some of our products require correct installation, setup or vehicle-specific fitment.

We are not responsible for faults, damage or performance issues caused by:

• incorrect installation;

• installation by an unqualified person;

• incorrect vehicle application;

• modification of the product;

• use outside the manufacturer’s instructions;

• failure to check compatibility before purchase.

Please contact us before ordering if you are unsure whether a product is suitable for your vehicle.

How to Request a Return

To request a return, please contact us at:

sales@summitvans.com.au

Please include your order number and relevant details so we can assess the request.

Do not return any products before receiving return approval from us. Products returned without approval may not be accepted.