Terms of Service

This website is operated by Summit Vans Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Summit Vans Pty Ltd.

By visiting our website, purchasing from us, submitting an enquiry, requesting a quote, paying a deposit, or otherwise using our services, you agree to be bound by these Terms of Service, together with our Refund Policy, Shipping Policy, Privacy Policy and any other policies or terms published on our website.

Please read these Terms of Service carefully before using our website or placing an order.

1. General Conditions

We reserve the right to refuse service, cancel an order, decline a build, refuse a booking, suspend an account, or limit access to our products or services at our discretion, provided that we do so in accordance with applicable laws.

This may include, but is not limited to, circumstances where:

• a customer behaves in a threatening, abusive, dishonest, aggressive or unreasonable manner;

• a customer provides false, misleading or incomplete information;

• a customer fails to pay invoices, deposits or amounts due;

• a customer repeatedly changes scope, delays decisions or prevents the project from progressing reasonably;

• a requested product, service, modification or installation is unsafe, unsuitable, unlawful, non-compliant or outside our scope of work;

• we reasonably believe the order or project may expose Summit Vans, our staff, suppliers, customers or the public to safety, legal, financial or reputational risk;

• a product is unavailable, incorrectly priced, discontinued or affected by supplier error;

• we are unable to verify customer details, delivery information or payment information.

We do not refuse service on the basis of protected attributes or in a way that would breach anti-discrimination law.

Any refusal of service, cancellation or limitation of service does not limit any rights you may have under Australian Consumer Law.

2. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights you may have under the Australian Consumer Law or any other applicable law.

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

If goods or services supplied by Summit Vans fail to meet a consumer guarantee, you may be entitled to a remedy, including repair, replacement, refund, cancellation or compensation, depending on the circumstances and whether the failure is minor or major.

3. Website Use

You agree to use this website only for lawful purposes.

You must not use our website, products or services:

• for any unlawful, fraudulent, misleading or harmful purpose;

• to infringe upon our intellectual property rights or the rights of others;

• to upload or transmit viruses, malicious code or harmful software;

• to interfere with the security or functionality of the website;

• to scrape, copy, reproduce or commercially exploit website content without permission;

• to submit false, misleading or incomplete information.

We reserve the right to restrict, suspend or terminate access to our website where we reasonably believe these terms have been breached.

4. Product Information

We aim to ensure that product descriptions, pricing, specifications, images, availability and other information on our website are accurate and up to date.

However, errors may occur. Product information may change without notice due to supplier availability, manufacturing updates, design improvements, model changes, discontinued products, freight constraints or other factors outside our control.

Images are for general reference only. Actual products, finishes, colours, textures, fitment, accessories and specifications may vary.

Where a product is vehicle-specific, it is the customer’s responsibility to ensure the product is suitable for their vehicle before ordering. Please contact us before ordering if you are unsure.

5. Pricing and Availability

All prices are listed in Australian dollars unless stated otherwise.

Prices may change without notice.

We reserve the right to correct pricing errors, product listing errors or availability errors at any time, including after an order has been placed.

If an order is affected by an error, we may contact you to confirm whether you wish to proceed at the corrected price, accept an alternative product, or cancel the order and receive a refund for any amount paid for that item.

We are not required to supply a product at an incorrect price where the error is genuine and reasonably apparent.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms of Service.

An order is not accepted by Summit Vans until we confirm acceptance, process the order, or dispatch the product.

We reserve the right to accept, reject, cancel or limit any order at our discretion, subject to applicable laws.

We may cancel or hold an order where:

• payment has not been received or verified;

• the product is unavailable;

• the product has been incorrectly listed or priced;

• delivery details are incomplete or incorrect;

• the order appears fraudulent, suspicious or commercially unreasonable;

• additional freight charges apply and have not been accepted;

• we are unable to supply the product for reasons outside our reasonable control.

If we cancel an order after payment has been made, we will provide a refund for the cancelled item unless we are entitled to retain amounts under these terms, another agreement, or applicable law.

7. Payments

Payment must be made in full at the time of ordering unless otherwise agreed in writing.

For vehicle builds, fitouts, installation work, special-order items, pre-order items or made-to-order products, deposits, progress payments or staged payments may be required.

You agree to pay all amounts due by the required due date.

We may pause, delay or cancel supply, dispatch, installation, design work or project progression if payment is not received on time.

8. Build Deposits

To secure a Summit Vans build position, customers may be required to pay a build deposit.

The build deposit is non-refundable, except where a refund is required under Australian Consumer Law.

The build deposit secures your place in our production schedule and allows us to commence administration, planning, quoting, design preparation, supplier coordination, project setup and other pre-build work.

If you cancel your build, delay your build outside an agreed timeframe, fail to proceed, or choose not to continue after paying the build deposit, the build deposit will be retained by Summit Vans.

Payment of the build deposit does not remove or limit any rights you may have under Australian Consumer Law, including where there is a major failure with goods or services supplied by Summit Vans.

9. Quotes and Estimates

Any quote, estimate or pricing indication provided by Summit Vans is based on the information available at the time.

Quotes may be subject to change due to changes in scope, vehicle specification, supplier pricing, product availability, freight costs, labour requirements, engineering requirements, compliance requirements, customer-requested changes or other circumstances outside our control.

A quote is not binding unless formally accepted in writing and any required deposit or payment has been received.

Indicative pricing displayed on our website is not a formal quote. Final pricing for builds, fitouts, installations and vehicle packages is subject to formal quotation by our sales team.

10. Vehicle Builds, Fitouts and Installation Work

Summit Vans designs and builds high-end campervan conversions, vehicle fitouts and vehicle-related products.

Due to the custom and technical nature of this work, specifications, layouts, inclusions, finishes, products, materials and installation methods may vary based on supplier availability, vehicle model changes, engineering requirements, compliance requirements, safety considerations and ongoing product development.

We reserve the right to make reasonable changes or substitutions where required, provided the substituted product, material or method is reasonably suitable for the intended purpose.

Customer-requested changes may affect pricing, timing, build sequence, design, engineering, compliance or warranty.

Where a customer delays decisions, approvals, vehicle supply, payment or access to required information, Summit Vans may delay the build, reschedule the build, charge additional costs, or cancel the project in accordance with these terms and any other written agreement.

11. Customer Responsibilities

You agree to provide accurate, complete and timely information required for quoting, ordering, shipping, installation, vehicle fitout, registration, compliance, handover or support.

You are responsible for ensuring that:

• your contact details are correct;

• your delivery address is accurate and accessible;

• your vehicle details are accurate;

• requested products are suitable for your vehicle and intended use;

• you disclose any relevant vehicle modifications, damage, faults, accessories or prior work;

• you review and approve quotes, specifications, drawings, finishes or documents within requested timeframes;

• you comply with payment terms.

Summit Vans is not responsible for delays, costs, incompatibility or issues caused by incorrect, incomplete or delayed information supplied by the customer.

12. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Shipping timeframes are estimates only and may be affected by supplier delays, freight delays, product availability, customs, weather, public holidays, peak freight periods or other circumstances outside our control.

Risk in products may pass to the customer once the product is delivered, collected, or handed to a carrier for delivery, subject to any rights you may have under Australian Consumer Law.

13. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund Policy.

We do not offer refunds for change of mind on custom-built fitouts, made-to-order products, special-order products, pre-order items, supplier-ordered items or products specifically sourced for a customer, except where required under Australian Consumer Law.

Approved change-of-mind returns for standard stocked parts and accessories may be subject to a restocking fee and return conditions as set out in our Refund Policy.

14. Warranties and Product Support

Products may be covered by manufacturer warranties, supplier warranties and/or Australian Consumer Law guarantees.

Manufacturer warranties are provided by the manufacturer and may be subject to their own terms, conditions and assessment processes.

Summit Vans may assist with warranty claims where appropriate, but warranty outcomes may depend on manufacturer or supplier assessment.

Warranty coverage may not apply where faults, damage or performance issues are caused by:

• incorrect installation;

• misuse, neglect or abuse;

• modification of the product;

• accident, impact or damage after delivery;

• normal wear and tear;

• use outside manufacturer instructions;

• incorrect vehicle application;

• unauthorised repairs or alterations;

• failure to maintain the product or vehicle correctly.

Nothing in this section limits any rights you may have under Australian Consumer Law.

15. Third-Party Products and Suppliers

Some products sold by Summit Vans are manufactured, supplied or fulfilled by third parties.

We are not responsible for third-party supplier delays, changes, discontinued products, manufacturer defects, technical changes, stock shortages or other matters outside our control, except to the extent required by law.

Product specifications, manuals, installation requirements and warranty terms may be set by the manufacturer or supplier.

16. Intellectual Property

All content on this website, including text, images, designs, drawings, branding, logos, layouts, product descriptions, graphics, videos, documents, specifications and other material, is owned by or licensed to Summit Vans.

You must not copy, reproduce, distribute, modify, reverse engineer, commercially exploit or use our intellectual property without our prior written permission.

This includes, but is not limited to, our vehicle layouts, cabinetry designs, product designs, fitout concepts, technical drawings, website content and brand assets.

17. User Content and Reviews

If you submit reviews, photos, videos, feedback, comments or other content to Summit Vans, you grant us permission to use, reproduce, publish, edit and display that content for business, marketing, website, social media and promotional purposes, unless otherwise agreed in writing.

You must not submit content that is false, misleading, defamatory, offensive, unlawful, confidential or infringes the rights of another person.

We reserve the right to remove or not publish user content at our discretion.

18. Limitation of Liability

To the maximum extent permitted by law, Summit Vans is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of business, loss of opportunity, loss of goodwill, loss of data, vehicle downtime, travel disruption or other loss arising from your use of our website, products or services.

Where liability cannot be excluded under law, our liability is limited to the maximum extent permitted by law.

Nothing in these Terms of Service limits, excludes or modifies your rights under Australian Consumer Law.

19. Indemnity

You agree to indemnify Summit Vans, its directors, employees, contractors and representatives against any loss, damage, claim, cost or expense arising from your breach of these Terms of Service, misuse of our website, misuse of products, provision of false or misleading information, or infringement of any third-party rights.

20. Privacy

Your use of our website and services may involve the collection and handling of personal information.

Please refer to our Privacy Policy for details about how we collect, use, store and disclose personal information.

21. Changes to These Terms

We may update, change or replace these Terms of Service from time to time by publishing the updated version on our website.

The version published on our website at the time of your order, enquiry or use of the website will apply unless otherwise required by law.

22. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.

23. Contact Us

For questions about these Terms of Service, please contact us at:

sales@summitvans.com.au