Terms of Service

This website is operated by Summit Vans Pty Ltd. Throughout the website, the terms “we”, “us” and “our” refer to Summit Vans Pty Ltd.

By visiting our website, purchasing from us, submitting an enquiry, requesting or accepting a quote, paying a deposit, booking installation work, supplying a vehicle to us, or otherwise using our products or services, you agree to be bound by these Terms of Service together with our Refund Policy, Shipping Policy, Privacy Policy, any accepted quote or contract, and any other policies or terms published or provided by Summit Vans.

Please read these Terms of Service carefully before using our website, placing an order or engaging Summit Vans to perform work.

1. General Conditions

We reserve the right to refuse service, reject or cancel an order, decline a build, refuse a booking, suspend an account, or limit access to our products or services where reasonably necessary and permitted by law.

This may include circumstances where:

• a customer behaves in a threatening, abusive, dishonest, aggressive or unreasonable manner;

• a customer provides false, misleading or incomplete information;

• a customer fails to pay invoices, deposits or other amounts when due;

• a customer repeatedly changes scope, delays decisions or prevents a project from progressing reasonably;

• a requested product, service, modification or installation is unsafe, unsuitable, unlawful, non-compliant or outside our scope of work;

• required engineering, certification or regulatory approval cannot reasonably be obtained;

• we reasonably believe the order or project may expose Summit Vans, our personnel, suppliers, customers or the public to safety, legal, financial or reputational risk;

• a product is unavailable, incorrectly priced, discontinued or affected by supplier error;

• we are unable to verify customer details, vehicle details, delivery information or payment information; or

• continuing the work would require us to breach a law, safety standard, manufacturer instruction or professional obligation.

We do not refuse service on the basis of protected attributes or in a manner that would breach applicable anti-discrimination law.

Any refusal, cancellation or limitation of service is subject to the Australian Consumer Law and any other applicable law.

2. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any right, guarantee, condition, warranty or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If goods or services supplied by Summit Vans fail to meet an applicable consumer guarantee, you may be entitled to a remedy, including repair, replacement, refund, cancellation or compensation, depending on the circumstances and whether the failure is minor or major.

Any limitations, exclusions or qualifications contained in these Terms apply only to the maximum extent permitted by law.

3. Website Use

You agree to use this website only for lawful purposes.

You must not use our website, products or services:

• for any unlawful, fraudulent, misleading or harmful purpose;

• to infringe our intellectual property rights or the rights of another person;

• to upload or transmit viruses, malicious code or harmful software;

• to interfere with the security, availability or functionality of the website;

• to scrape, copy, reproduce or commercially exploit website content without permission;

• to submit false, misleading or incomplete information;

• to impersonate another person or misrepresent your authority to act for a business or vehicle owner; or

• to attempt to obtain unauthorised access to our website, systems, accounts or customer information.

We may restrict, suspend or terminate access to our website where we reasonably believe these Terms have been breached.

4. Product Information and Vehicle Compatibility

We aim to ensure that product descriptions, pricing, specifications, dimensions, images, compatibility information, availability and other information on our website are accurate and current.

However, errors may occur, and product information may change without notice because of:

• supplier availability;

• manufacturing changes;

• product improvements;

• vehicle model or production changes;

• discontinued products;

• freight or supply constraints;

• regulatory changes; or

• other circumstances outside our reasonable control.

Images are for general reference only. Actual products, finishes, colours, textures, dimensions, hardware, accessories, fitment and specifications may vary.

Where a product is described as compatible with a particular vehicle, this generally means that the product is designed or intended to physically fit the nominated vehicle application when installed correctly.

A statement of compatibility does not, by itself, represent or guarantee that:

• the product is suitable for every variant, configuration or prior modification of that vehicle;

• the product is legal or approved for use in every Australian state or territory;

• installation will not require engineering, certification, inspection or approval;

• the product will not affect vehicle registration, roadworthiness, insurance, finance or manufacturer warranty;

• the product is suitable for every intended use; or

• the product can be installed together with every other aftermarket accessory or modification.

Vehicle manufacturers may change components, specifications or production details without notice. Compatibility may also be affected by pre-existing modifications, accident repairs, body alterations, suspension changes, wheel and tyre changes, electrical changes or accessories already fitted to the vehicle.

The customer must confirm the product is suitable for the specific vehicle, configuration and intended use before ordering or installation.

Please contact us before ordering if you are unsure about compatibility. You must provide accurate vehicle details, including the model, year, variant, wheelbase, drivetrain, gross vehicle mass, registration status and any relevant existing modifications.

5. Pricing and Availability

All prices are listed in Australian dollars unless stated otherwise.

Prices may change without notice.

We reserve the right to correct genuine pricing, product listing, specification or availability errors at any time, including after an order has been placed.

If an order is affected by an error, we may contact you and offer you the option to:

• proceed at the corrected price;

• accept an appropriate alternative product;

• modify the order; or

• cancel the affected item and receive a refund of any amount paid for that item.

We are not required to supply a product at an incorrect price where the error is genuine and reasonably apparent.

Promotional offers, trade pricing, discount codes and package pricing may be subject to additional conditions, expiry dates, product exclusions, quantity limits or account eligibility requirements.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms of Service.

An order is not accepted by Summit Vans until we confirm acceptance, commence processing, order or allocate the relevant product, or dispatch the product.

An automated order confirmation does not necessarily constitute final acceptance of the order.

We may accept, reject, cancel, hold or limit an order where reasonably necessary and permitted by law.

This may occur where:

• payment has not been received or verified;

• the product is unavailable;

• the product has been incorrectly listed, described or priced;

• delivery details are incomplete or incorrect;

• vehicle details or compatibility information are incomplete;

• the order appears fraudulent, suspicious or commercially unreasonable;

• additional freight charges apply and have not been accepted;

• we reasonably believe the product is unsuitable or unsafe for the stated application;

• required engineering or certification appears unavailable;

• the customer has outstanding amounts owing; or

• we cannot supply the product for reasons outside our reasonable control.

If we cancel an order after payment has been made, we will refund the amount paid for the cancelled item unless we are lawfully entitled to retain an amount under these Terms, our Refund Policy, an accepted contract or applicable law.

7. Payments

Payment must be made in full at the time of ordering unless otherwise agreed in writing.

For vehicle builds, fitouts, installation work, special-order items, pre-order items or made-to-order products, deposits, progress payments or staged payments may be required.

You agree to pay all amounts by the stated due date.

We may pause, postpone or cancel supply, dispatch, design work, installation, engineering coordination or project progression if payment is not received on time.

Unless otherwise agreed in writing, title to products does not pass to the customer until Summit Vans has received payment in full for those products.

The customer is responsible for any bank fees, card fees, currency conversion fees, chargeback fees or other payment costs that are lawfully disclosed and applicable to the transaction.

8. Build Deposits

To secure a Summit Vans build position, customers may be required to pay a build deposit.

The build deposit is non-refundable except where a refund is required under the Australian Consumer Law or another applicable law.

The build deposit secures your place in our production schedule and allows us to commence work including:

• administration;

• project setup;

• planning;

• quoting;

• design preparation;

• supplier coordination;

• inventory planning;

• scheduling;

• technical review; and

• other pre-build work.

If you cancel your build, delay your build outside an agreed timeframe, fail to proceed, fail to supply required information, or choose not to continue after paying the build deposit, Summit Vans may retain the build deposit, subject to applicable law.

Payment of the build deposit does not remove or limit any rights or remedies you may have under the Australian Consumer Law.

9. Quotes and Estimates

Any quote, estimate or pricing indication provided by Summit Vans is based on the information available at the time it is prepared.

Quotes may change because of:

• changes in project scope;

• changes to the vehicle specification or condition;

• supplier price increases;

• exchange-rate movements;

• changes in product availability;

• freight cost changes;

• additional labour requirements;

• engineering or certification requirements;

• changes to applicable laws or standards;

• customer-requested changes;

• previously undisclosed vehicle modifications or damage; or

• other circumstances outside our reasonable control.

A quote is not binding unless it has been formally accepted in writing and any required deposit or payment has been received.

Indicative pricing displayed on our website is not a formal quote. Final pricing for builds, fitouts, installations, vehicle packages and custom work is subject to written quotation.

Unless otherwise stated, a quote covers only the goods and services expressly listed. Engineering, certification, inspection, registration, transport, accommodation, rectification of previous work and third-party costs are excluded unless specifically included.

10. Vehicle Builds, Fitouts and Installation Work

Summit Vans designs and builds campervan conversions, vehicle fitouts and vehicle-related products.

Due to the custom and technical nature of this work, specifications, layouts, inclusions, finishes, products, materials, manufacturing methods and installation methods may vary because of:

• supplier availability;

• vehicle production changes;

• engineering requirements;

• compliance requirements;

• safety considerations;

• construction tolerances;

• installation constraints;

• product development; and

• circumstances discovered after work commences.

We may make reasonable changes or substitutions where required, provided that the substituted product, material or method is reasonably suitable for the intended purpose and does not materially reduce the overall function or quality of the agreed work.

Customer-requested changes may affect:

• pricing;

• scheduling;

• completion dates;

• build sequence;

• product availability;

• design;

• vehicle weight;

• payload;

• engineering;

• compliance;

• registration;

• warranty; and

• the suitability of other components.

No variation is binding unless accepted by Summit Vans. We may require a variation to be documented and paid for before the varied work begins.

Where a customer delays decisions, approvals, vehicle delivery, payment or access to required information, Summit Vans may:

• delay or pause the build;

• reschedule the build;

• move the build to a later available position;

• charge reasonable additional costs caused by the delay; or

• cancel the project in accordance with these Terms and any applicable written agreement.

Estimated build and completion dates are not guaranteed unless expressly agreed in writing. Delays may occur because of product availability, supplier delays, engineering, certification, vehicle faults, customer changes, industrial action, transport delays or other circumstances outside our reasonable control.

11. Vehicle Modifications, Engineering and Regulatory Compliance

Vehicle modification, registration, certification and engineering requirements vary between Australian states and territories. Requirements may also vary depending on:

• the vehicle model and variant;

• the vehicle category;

• gross vehicle mass;

• registration status;

• intended use;

• the type and extent of modification;

• other modifications already fitted; and

• the combination of parts installed.

Some products supplied or installed by Summit Vans may affect or alter a vehicle’s:

• suspension;

• ride height;

• gross vehicle mass;

• axle loads;

• kerb weight or payload;

• wheels or tyres;

• braking;

• steering;

• handling;

• lighting;

• dimensions;

• body or chassis;

• seating;

• occupant protection;

• electrical system;

• emissions system;

• towing capacity;

• safety systems; or

• other regulated components.

Before purchasing, installing or using any product, the customer is responsible for:

• confirming that the product is suitable for the specific vehicle and intended use;

• checking applicable Commonwealth, state and territory laws, regulations, vehicle standards, registration requirements and road rules;

• determining whether the modification requires engineering assessment, certification, inspection, approval, modification plates or notification to a registration authority;

• obtaining advice from an appropriately qualified engineer, licensed vehicle certifier, approved examiner, insurer or registration authority where required;

• ensuring the modification does not make the vehicle unsafe, unroadworthy or unlawful to register or operate;

• checking whether the modification affects the vehicle manufacturer’s warranty, insurance policy, finance agreement, registration category, payload or towing capacity; and

• obtaining all required approvals before installation or use of the modified vehicle.

Any general product information, technical guidance, compatibility information, product description, discussion, email or installation assistance provided by Summit Vans does not constitute:

• legal advice;

• independent engineering advice;

• engineering certification;

• insurance advice;

• registration approval; or

• approval from a government authority.

Unless Summit Vans expressly agrees in writing to obtain a particular certification or approval as part of the quoted work, the customer remains responsible for confirming and obtaining all required engineering, certification, inspection, registration and legal approvals.

Where Summit Vans agrees to coordinate an engineer, certifier or other third party:

• that engineer, certifier or third party remains independent and responsible for their own assessment;

• certification or approval cannot be guaranteed;

• additional testing, inspection, documentation or modifications may be required;

• additional costs may apply; and

• Summit Vans is not authorised to override or direct the independent technical decision of the engineer, certifier, insurer or authority.

Summit Vans may refuse to supply or install a product, or may stop work, where we reasonably believe the proposed modification is unsafe, unlawful, unsuitable, incapable of certification or inconsistent with manufacturer or regulatory requirements.

To the extent permitted by law, Summit Vans is not responsible for loss or costs arising solely from the customer’s failure to check or comply with applicable vehicle modification, engineering, certification, registration, insurance or road-use requirements.

A refund, cancellation or free removal will not ordinarily be available merely because:

• the customer later discovers that engineering or certification is required;

• an approval is unavailable for the customer’s particular vehicle, configuration or jurisdiction;

• the customer does not wish to pay engineering, inspection, testing or certification costs;

• the modification affects insurance, registration, finance or manufacturer warranty;

• a product cannot lawfully be used for the customer’s intended purpose;

• the customer moves or registers the vehicle in another jurisdiction; or

• an engineer, registration authority, insurer, vehicle manufacturer or other third party does not approve the modification,

where the product or service was otherwise correctly supplied, matches its description, is not faulty, and Summit Vans did not expressly represent that the particular approval was included or guaranteed.

Nothing in this section excludes any right or remedy available under the Australian Consumer Law, including where the customer expressly disclosed a particular purpose and reasonably relied on advice provided by Summit Vans about suitability for that purpose.

12. Customer Responsibilities

You agree to provide accurate, complete and timely information required for quoting, ordering, shipping, installation, engineering, vehicle fitout, registration, compliance, handover, warranty assessment or support.

You are responsible for ensuring that:

• your contact details are correct;

• your delivery address is accurate and accessible;

• your vehicle details are accurate;

• you have authority to authorise work on the vehicle;

• the requested products are suitable for the vehicle and intended use;

• you disclose all relevant vehicle modifications, accessories, damage, faults, repairs or previous work;

• you disclose the vehicle’s actual or intended gross vehicle mass, load, use and registration category where relevant;

• you review and approve quotes, specifications, drawings, layouts, finishes and other documents within the requested timeframes;

• you understand the effect that products and modifications may have on payload and axle loads;

• you obtain required engineering, certification, registration, insurer or finance-provider approval unless expressly included in our written scope;

• the vehicle is presented in a safe, clean and accessible condition for installation work;

• personal belongings are removed from the work area;

• you follow all operating, maintenance, inspection and re-torque requirements;

• you stop using the product or vehicle if a safety issue becomes apparent; and

• you comply with all payment terms.

Summit Vans is not responsible for delays, additional costs, incompatibility, failed certification or other issues caused by inaccurate, incomplete, misleading or delayed information supplied by the customer.

13. Installation by the Customer or a Third Party

Some products require specialised knowledge, vehicle-specific installation, adjustment, alignment, calibration, testing or engineering assessment.

Unless expressly stated otherwise, products should be installed by a suitably qualified and experienced installer.

Before installation, the customer and installer must:

• inspect the product for damage, missing components or incorrect supply;

• read and follow all installation instructions;

• confirm the product and hardware are correct for the vehicle;

• confirm compatibility with existing accessories and modifications;

• identify any applicable engineering or certification requirements;

• use appropriate tools and installation procedures; and

• contact Summit Vans before installation if any issue or uncertainty exists.

The customer and installer are responsible for:

• correct installation;

• correct fastener selection and torque;

• clearances and interference checks;

• wheel alignment where applicable;

• electrical protection and circuit design;

• calibration and programming;

• road testing and inspection;

• compliance with maintenance and re-torque requirements;

• obtaining required approvals; and

• ensuring the vehicle is safe and roadworthy before use.

Installation must stop if the product appears damaged, incorrect, incompatible or unsuitable. Summit Vans must be contacted before the product is drilled, cut, painted, modified, installed or used.

To the extent permitted by law, Summit Vans is not responsible for faults, damage, performance issues or additional costs caused by:

• incorrect installation;

• installation by an unqualified or inexperienced person;

• failure to follow instructions;

• incorrect vehicle application;

• failure to check compatibility;

• unauthorised product modification;

• incorrect adjustment or calibration;

• use outside the manufacturer’s instructions;

• failure to obtain required engineering or regulatory approval; or

• continued use after a fault or installation issue becomes apparent.

Labour, removal, reinstallation, transport, accommodation, engineering and vehicle downtime costs are not automatically reimbursable merely because a product is returned or assessed. Any entitlement to recover such costs will be determined in accordance with the Australian Consumer Law and the circumstances of the claim.

14. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy.

Shipping and delivery timeframes are estimates only and may be affected by:

• supplier delays;

• freight delays;

• product availability;

• customs processing;

• weather;

• public holidays;

• peak freight periods;

• remote-area delivery requirements; or

• other circumstances outside our reasonable control.

The customer must inspect delivered products promptly and notify us as soon as reasonably possible of visible freight damage, shortages or incorrect items.

Risk in products passes in accordance with applicable law and the delivery arrangement. Nothing in this section limits any rights under the Australian Consumer Law.

15. Returns, Refunds and Cancellations

Returns, refunds and cancellations are governed by our Refund Policy.

We do not offer refunds for change of mind on custom-built fitouts, made-to-order products, special-order products, pre-order items, supplier-ordered items or products specifically sourced for a customer, except where required by law.

Approved change-of-mind returns for standard stocked parts and accessories may be subject to a restocking fee and the return conditions stated in our Refund Policy.

A customer’s failure to check compatibility, engineering requirements, local laws, registration requirements or intended use does not automatically create an entitlement to a refund where the product was correctly supplied, matches its description and is not faulty.

This does not limit any rights or remedies under the Australian Consumer Law.

16. Warranties and Product Support

Products may be covered by manufacturer warranties, supplier warranties and Australian Consumer Law guarantees.

Manufacturer warranties are provided by the relevant manufacturer and may be subject to separate terms, conditions, exclusions, servicing requirements and assessment processes.

Summit Vans may assist with warranty claims where appropriate. Warranty outcomes may depend on inspection and assessment by Summit Vans, the manufacturer, supplier or another qualified party.

Warranty coverage may not apply where a fault, damage or performance issue is caused by:

• incorrect installation;

• incorrect adjustment, alignment, calibration or setup;

• misuse, neglect, abuse or overloading;

• accident, impact, water ingress or damage after delivery;

• normal wear and tear;

• unauthorised modification of the product;

• use outside the manufacturer’s instructions;

• incorrect vehicle application;

• incompatibility with an undisclosed vehicle modification;

• unauthorised repairs or alterations;

• failure to maintain, inspect or re-torque the product;

• continued use after a fault becomes apparent; or

• failure to obtain or comply with required engineering or regulatory approval.

The fact that a product requires modification, adjustment, servicing, engineering or certification does not by itself mean the product is faulty.

Nothing in this section limits any rights or remedies under the Australian Consumer Law.

17. Third-Party Products, Engineers and Suppliers

Some products sold by Summit Vans are manufactured, supplied, engineered, certified or fulfilled by third parties.

Product specifications, technical data, manuals, installation requirements and warranty terms may be set by the relevant manufacturer or supplier.

We are not responsible for third-party delays, discontinued products, technical changes, stock shortages, certification decisions or other matters outside our reasonable control, except to the extent required by law.

Where we refer a customer to, or coordinate with, an engineer, certifier, installer, freight provider or other third party, that third party remains responsible for their own professional services, advice, decisions and conduct unless they are acting as our agent.

The customer may be required to enter into a separate agreement with the relevant third party.

18. Vehicle Weight, Payload and Loading

Vehicle fitouts, accessories, water, batteries, passengers, cargo, bicycles, tools and personal belongings add weight to a vehicle.

The customer is responsible for operating and loading the completed vehicle within all applicable:

• gross vehicle mass limits;

• gross combination mass limits;

• axle load limits;

• tyre load limits;

• towing limits; and

• other manufacturer or regulatory limits.

Payload information may vary depending on the vehicle specification, fuel level, accessories, occupants, optional equipment and final build configuration.

Any payload figure provided before the vehicle is completed is an estimate unless expressly stated otherwise.

The customer must not assume that fitting a suspension component, spring, shock absorber, wheel, tyre or other load-related product increases the vehicle’s legally permitted gross vehicle mass or axle capacity.

A legal increase in gross vehicle mass requires the applicable engineering, certification, approval and registration process.

19. Intellectual Property

All content on this website, including text, images, designs, drawings, branding, logos, layouts, product descriptions, graphics, videos, documents, specifications and other material, is owned by or licensed to Summit Vans.

You must not copy, reproduce, distribute, modify, reverse engineer, commercially exploit or use our intellectual property without our prior written permission.

This includes our:

• vehicle layouts;

• cabinetry designs;

• product designs;

• fitout concepts;

• technical drawings;

• installation methods;

• product documentation;

• website content; and

• brand assets.

The purchase of a product or fitout does not transfer ownership of our intellectual property.

20. User Content and Reviews

If you submit reviews, photos, videos, feedback, comments or other content to Summit Vans, you grant us a non-exclusive permission to use, reproduce, edit, publish and display that content for business, marketing, website, social media and promotional purposes unless otherwise agreed in writing.

You must not submit content that is:

• false or misleading;

• defamatory;

• offensive or unlawful;

• confidential;

• subject to another person’s intellectual property rights; or

• likely to infringe another person’s privacy.

We may remove or decline to publish user content at our discretion.

21. Limitation of Liability

To the maximum extent permitted by law, Summit Vans is not liable for indirect, incidental, special or consequential loss arising from the use of our website, products or services.

This may include:

• loss of profit;

• loss of business;

• loss of opportunity;

• loss of goodwill;

• loss of data;

• vehicle downtime;

• missed travel;

• accommodation costs;

• towing costs; or

• travel disruption.

To the extent permitted by law, Summit Vans is not responsible for loss caused by:

• incorrect installation by the customer or a third party;

• use of a product for an incorrect vehicle or application;

• failure to obtain required engineering or regulatory approval;

• operation of an overloaded, unsafe, unroadworthy or non-compliant vehicle;

• failure to maintain or inspect a product;

• inaccurate information supplied by the customer; or

• unauthorised modifications or repairs.

Where liability cannot lawfully be excluded, our liability is limited only to the extent permitted by law.

Nothing in these Terms excludes, restricts or modifies rights or remedies under the Australian Consumer Law.

22. Indemnity

To the extent permitted by law, you agree to indemnify Summit Vans, its directors, employees, contractors and representatives against loss, damage, claims, costs or expenses arising from:

• your material breach of these Terms;

• your unlawful misuse of our website or products;

• your provision of false, misleading or incomplete information;

• unauthorised modification or misuse of a product;

• your operation of an unsafe, overloaded, unroadworthy or unlawfully modified vehicle;

• your failure to obtain a required approval or certification; or

• your infringement of another person’s rights.

This indemnity does not apply to the extent that the loss was caused or contributed to by Summit Vans’ negligence, breach of contract, breach of a consumer guarantee or unlawful conduct.

23. Privacy

Your use of our website and services may involve the collection and handling of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store and disclose personal information.

24. Inconsistency Between Documents

Where there is an inconsistency between these Terms and another written agreement entered into between Summit Vans and the customer, the documents will apply in the following order unless otherwise stated:

1. a formally signed vehicle build, fitout or supply contract;

2. an accepted written variation;

3. an accepted quote;

4. these Terms of Service;

5. our Refund Policy, Shipping Policy and other website policies; and

6. general website or marketing information.

Nothing in this section limits rights under the Australian Consumer Law.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down to the extent necessary.

If it cannot be read down, it will be severed without affecting the validity of the remaining provisions.

26. No Waiver

A failure or delay by Summit Vans in exercising a right under these Terms does not waive that right.

A waiver is effective only where it is provided in writing by an authorised representative of Summit Vans.

27. Changes to These Terms

We may update, change or replace these Terms of Service from time to time by publishing an updated version on our website.

The version applicable to an order or transaction will generally be the version in effect when that order or transaction was accepted, unless:

• the parties agree otherwise;

• a change is required by law; or

• the updated term is procedural and does not materially disadvantage the customer.

28. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales and any courts entitled to hear appeals from those courts.

29. Contact Us

For questions about these Terms of Service, please contact:

sales@summitvans.com.au